Returns & Replacements
RailwayToys cheerfully accepts returns for a whopping 365 days from the date you placed your order. Not happy with your purchase? Hey, it happens. Just follow these easy steps for a quick & easy refund.
Returns that don't meet the following criteria cannot be processed or refunded.
STEP 1: Verify Your Return
- Item(s) must be in original, sellable condition and have all original tags and product packaging.
- Item(s) returned within 15 days of purchase may be refunded via store credit or the original credit card.
- Item(s) returned 16-365 days after date purchased may be refunded via store credit only.
Returns that don't meet the above criteria will be returned to you, at your expense.
STEP 2: Send it on back
- Package the items securely
- Include your packing slip or order number, along with the reason for return
- Mail package back to the following address:
- Attn: Returns Department
- 7025 S. Fulton Street #150
- Centennial, CO 80112
Your credit will be issued after we verify the item(s) meet the above criteria. We do not
refund your original shipping or return shipping charges. Please allow 7-10 business days after your return is received for your credit to appear on your account.
RailwayToys does not offer product exchanges. Instead, please send your items back according to the above instructions, and then place a brand new order for the product(s) you want as a replacement, or wait for your store credit before doing so. We'll get your new order out right away.
As always, our customer service support team is happy to assist you with any question or concerns you may have regarding our return policy.
Toll Free: (800) 350-5288
Thanks for your business and for understanding our return policy as we strive to be your choice for all your toy needs!